Returns and reprints
Honest policy for items made just for you.
Made-to-order policy
Because each item is printed just for you, we cannot accept returns for change of mind, wrong size or color choice. We are happy to help you choose before you order; use the contact page.
If something is wrong
If your item arrives damaged, defective, misprinted or different from what you ordered, contact us within 30 days of delivery with your order number and a photo. We will arrange a free reprint or a refund.
Personalization checks
Personalized items print exactly the text shown in the preview. Please double-check spelling before you order. If we introduce an error, we will fix it; if the text you entered contains a typo, we cannot reprint for free.
Cancellations and changes
Orders go to production quickly. If you need a change, email us right away with your order number and we will do what we can before printing starts.
Lost packages
If tracking shows delivered but you did not receive it, contact us and we will work with the carrier and print partner to resolve it.