What are the best ways to communicate with parents online?
Top Online Communication Tools
Several online tools are designed specifically for teacher-parent communication. ClassDojo allows teachers to share photos, videos, and messages, and it includes a translation feature. Remind offers secure texting and app-based messaging. Google Classroom and Seesaw provide parent access to assignments and progress. Many schools also use learning management systems like Canvas or Blackboard with parent portals.
When choosing a tool, consider what parents already use and what your school supports. A single, consistent platform is better than multiple channels. Also, check if the tool offers translation to reach non-English-speaking families. Most of these tools are free for basic use, though some have premium features.
- ClassDojo: messaging, photos, videos, translation
- Remind: secure texting and app messages
- Google Classroom: assignment access for parents
- Seesaw: digital portfolios and parent communication
- School LMS (e.g., Canvas, Blackboard): integrated parent portals
Best Practices for Online Communication
Establish a regular schedule for communication, such as a weekly email or a monthly newsletter. Keep messages concise and focused on what parents need to know: upcoming events, homework, and ways to support learning at home. Use a friendly, professional tone and avoid jargon.
Be responsive but set boundaries. Let parents know how and when to reach you, and respond within a reasonable time (e.g., 24–48 hours). Use positive messages as often as concerns. Also, remember that not all families have reliable internet access; offer alternative ways to stay informed, like printed notes or phone calls.
- Set a regular communication schedule
- Keep messages concise and action-oriented
- Use a friendly, professional tone
- Respond within 24–48 hours
- Share positive news, not just problems
- Provide offline alternatives for families without internet
Common mistakes
- Using too many different platforms, which can confuse parents and dilute your message.
- Only contacting parents when there is a problem, which can make them dread your messages.
- Forgetting to consider families without reliable internet access or devices.